Refund policy

30-Day Product Guarantee

At AXVELLE, We Stand Behind The Quality Of Every Glow Pro Device. If Your Product Has A Manufacturing Defect Or Is Not Functioning As Described, We’re Here To Make It Right.

Refund Eligibility

Refunds Are Available When:

• The Device Has A Manufacturing Defect
• The Product Is Not Functioning As Described
• The Issue Is Reported Within 30 Days Of Delivery
• Photo Or Video Evidence Is Provided To Help Us Verify The Issue

How To Request A Refund

Email support@axvelle.com With:

• Your Order Number
• A Brief Description Of The Issue
• Clear Photo Or Video Evidence Showing The Problem

Our Team Will Review Your Request Within 24–48 Hours.

If The Issue Is Confirmed, Your Refund Will Be Issued To Your Original Payment Method Within 3–5 Business Days.

No Return Required

If Your Refund Is Approved, You Will Not Need To Return The Product.

Damaged On Arrival

If Your Order Arrives Damaged, Please Contact Us Within 7 Days Of Delivery With Photos Of The Damaged Packaging And Product.